Amazing Cleaning Services

WE ARE CLEANING UP St. Louis

One HOME or BUSINESS

At a Time!

Frequently Asked Questions

ARE WE BONDED AND INSURED?

Yes. The client's home and/or office, our service providers and Amazing Cleaning Services staff are included in the coverage. Insurance validation certificates are available upon request.

WHAT AREAS DO WE SERVICE?

We service clients in the Saint Louis, MO metropolitan area. Our clients span from the downtown loft district to Chesterfield to Belleville, IL. We travel to just about anywhere in the area. For a list of the Zip Codes in our service area Click Here.

I HEARD ABOUT THE TREATS YOUR PROVIDERS LIKE TO LEAVE BEHIND! WHAT TYPES OF GIFTS CAN I EXPECT?

Amazing Cleaning Services appreciates our clients and it is our pleasure to show it! We often leave behind gifts to show our clients just how much their business means to us. These items change often but we can tell you that we aim to delight! To receive your free gift, schedule a cleaning for your home or office or simply sign up for our mailing list and you could receive a gift just for signing up. It's that simple!

WHAT IF SOMETHING IN THE CLIENTS HOME and/or OFFICE GETS BROKEN?

Amazing Cleaning Services realizes the nature of cleaning requires our staff to touch virtually all items within one's home or office. If any damage or loss does occur, clients are asked simply to notify Amazing Cleaning Services within 48 hours of the cleaning date.

HOW DO WE GAIN ACCESS TO THE CLIENT'S HOME and/or OFFICE?

Amazing Cleaning Services must be able to access the client's home ane/or office to provide services. There are three choices:

The most convenient; a client may leave a key on file in our key safe.

A client may leave a key at some designated accessible place at their residence or office.

A client may meet the cleaner. If this option is chosen, we can give the client a choice of two arrival windows: between 9:00am and 1:00pm or between 11:00 am and 3:00pm. Amazing Cleaning Services cannot specify exact arrival times.

By far, the most efficient and problem-free way for everyone is for the client to give us a key. That way they don't have to wait to meet the service providers.

IF THE CLIENT GIVES US A KEY, HOW ARE THEY PROTECTED?

The key is coded as soon as it enters the office. It will be stored in a locked key storage box to which only Amazing Cleaning Services management has access. The day of the client's scheduled cleaning, the key is matched to the client's job ticket. At the end of the day, the service provider returns the keys to the management who then places them back into the secured storage box.

HOW MANY PEOPLE WILL CLEAN THE CLIENTS HOME OR OFFICE?

Our teams vary from job to job. Generally, our service providers work in teams of one or two. Sometimes we have teams of three or more. When more than one person is at a job, the quoted time - which is given in man hours - is lessened by the number of people. For example, if a client was scheduled for a two-hour service and two service providers are assigned to the job, the cleaning should be completed in one hour or two man-hours.

WILL THE CLIENT ALWAYS HAVE THE SAME SERVICE PROVIDER?

We make every effort to send the same service provider(s) each time. Occasionally there may be a change in service providers due to illness, day off, vacation or they may no longer work for Amazing Cleaning Services. Therefore, it is not possible for us to guarantee the same individual/team for each cleaning. In the event of such an occurrence, Amazing Cleaning Services will find a replacement. Amazing Cleaning Services provides an extensive training program to each of our employees to ensure consistent cleaning techniques throughout our staff.

ARE SERVICE PROVIDERS TRAINED AND SUPERVISED?

All service providers attend "Amazing Cleaning Services University" prior to entering your home or office. Amazing Cleaning Services University includes orientation to our company, a session on cleaning, cleaning videotapes, situation role-play, and a session on driving. Employees are then assigned to trainers who supervise them on their first several cleanings. After a formal review with the trainer and management, the service provider is then assigned to a team.

HOW DO CLIENTS PAY FOR THEIR SERVICES?

At this time we do not accept credit cards as a form of payment. Only cash and checks are accepted. Payment is due at the time of service unless otherwise agreed upon by Amazing Cleaning Services management. One-time cleanings require a cash payment. A $25.00 fee is applied to all returned checks.

WHAT IS THE COST OF CLEANING?

Fees are based on the size and condition of the client's home or office. When a client receives the initial estimate, it is just that - an estimate. Once the service providers enter the home or office for the first time, they should have a better sense of exactly how long the cleaning should take. As soon as they become aware of a discrepancy between the estimate and actual time needed, they are to immediately contact Amazing Cleaning Services management who will try to contact the client to discuss the difference. Very often, first-time cleanings or one-time cleanings may require additional time and an additional fee. If this is the case, the client will be contacted by management prior to authorizing the service providers to spend more time in the home or office.

SHOULD CLIENTS TIP THE SERVICE PROVIDERS?

If a client is pleased with the work done on their home or office, we encourage them to show their appreciation to the service provider. Although not required, a gratuity is a powerful way to say "I appreciate your work." Even a note from a client, simply saying, "thanks for a job well done", means a great deal.

WHAT IS THE CANCELLATION POLICY?

If it is necessary to cancel/skip a client's regular cleaning day, Amazing Cleaning Services merely requires a 2 business day notice. If Amazing Cleaning Services receives less than a 2 business day notice, or can't access the client's home or office, it will be necessary to charge the client for the full price of the cleaning. Future scheduled cleanings will remain unchanged. Clients should be sure to submit in writing any termination of regularly scheduled cleanings. Clients are asked not to inform the service providers of any changes in their schedule - it must be done directly with the management office.

WHAT IF A SCHEDULED CLEANING FALLS ON A HOLIDAY?

If a scheduled cleaning falls on a holiday that Amazing Cleaning Services observes, clients will be notified to reschedule cleaning.

HOW DO CLIENTS PROVIDE FEEDBACK ON CLEANINGS?

Since cleaning is a very personalized and subjective service, we leave a comment card with our clients for feedback. We also encourage our clients to contact us via this website. In addition, clients may call the local office directly, or even email management at amazingclean@rocketmail.com to let us know how things went - good or bad. We encourage that clients take the time to complete and return the comment card or send us an email. This feedback is essential to serve you better, to correct any problems and to praise those service providers who meet and exceed Amazing Cleaning Services expectations.

CAN CLIENTS HIRE OUR SERVICE PROVIDERS DIRECTLY?

By entering into a service agreement with Amazing Cleaning Services, clients agree not to hire a present or past Amazing Cleaning Services staff member introduced to them by Amazing Cleaning Services for any housecleaning or janitorial related service. If a client does wish to employ such a staff member, our referral fee is $2,500.

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